Privacy Policy

1. Who We Are

This Privacy Policy explains how FineFix, Inc. (“FineFix,” “FineFix Build AI,” “we,” “us,” or “our”) collects, uses, and shares information when you:

• Visit our websites, including https://finefix.ai (the “Site”);
• Use our products and services, including FineFix Build AI (the “Services”); and
• Interact with us via email, phone, SMS, MMS, RCS, or other electronic messaging channels (the “Messaging Channels”).

We provide Services to customers in the United States and Canada.

If you have questions about this Policy, you can contact us at:

2. Information We Collect

We collect information in three main ways: (a) you provide it to us, (b) we collect it automatically, and (c) we receive it from third parties.

2.1 Information You Provide

Examples include:

• Contact details (name, email address, phone number, company, job title)
• Account details (username, password, preferences)
• Business and project information you share when using our Services
• Communications you send us (support requests, feedback, survey responses)
• Any other information you choose to provide

2.2 Information Related to SMS/MMS/RCS and Other Messaging

If you opt in to receive SMS, MMS, or RCS messages from us or our customers through FineFix Build AI (collectively, the “Messaging Program”), we may collect:

• Your mobile phone number
• Message content and attachments that you send or receive
• Message metadata, such as timestamps, delivery and read status, opt-in and opt-out records, and technical information needed to route messages

We use this information to:

• Provide and operate the Messaging Program (including sending alerts, reminders, updates, and other messages you or our customer request)
• Record and honor your consent choices and opt-out requests
• Monitor and prevent abuse, fraud, and security incidents

2.3 Information Collected Automatically

When you visit the Site or use the Services, we and our service providers may automatically collect:

• Device and log information (IP address, browser type, operating system, device identifiers, pages viewed, links clicked, referring URLs, date/time of visits)
• Usage information about how you interact with our Site and Services
• Approximate location information derived from your IP address

We typically collect this information using cookies, pixels, and similar technologies. You can configure your browser to block or delete cookies, but some features of the Site may not function properly.

2.4 Information from Third Parties

We may receive information from:

• Service providers (such as cloud hosting, analytics, and communications providers like Twilio)
• Our customers (for example, when a FineFix customer uploads contacts or project data into FineFix Build AI)
• Publicly available sources (such as professional profiles or public websites)

We use this information to operate, secure, and improve the Services and to support our customers.

3. How We Use Information

We use information for purposes including:

• Providing, maintaining, and improving the Site, Services, and Messaging Program
• Creating and managing accounts and authenticating users
• Sending transactional messages, such as project updates, alerts, reminders, confirmations, and support communications
• Sending marketing and promotional messages where permitted by law and your preferences
• Monitoring usage and performance, analyzing trends, and developing new features
• Detecting, investigating, and preventing fraud, abuse, security incidents, and other harmful activity
• Complying with legal obligations and enforcing our agreements and policies

For individuals in certain jurisdictions (such as the EU/UK, if applicable), we rely on appropriate legal bases for processing such as performance of a contract, legitimate interests, consent, and legal obligations.

4. How We Share Information

We may share information with:

• Service providers and vendors that perform services on our behalf, such as hosting, data storage, analytics, customer support, and messaging delivery (including carriers and messaging providers such as Twilio)
• Our customers, when we provide FineFix Build AI as a service and process information on their behalf
• Professional advisors, including lawyers, auditors, and insurers
• Authorities or other third parties when required by law, legal process, or to protect our rights, property, or safety or the rights, property, or safety of others (such as to address security incidents or suspected fraud)

For our messaging activities, we follow carrier and industry guidelines that require us to protect messaging consent data and clearly disclose how it is used.

Mobile Data Sharing Carve-Out

We do not sell or rent your mobile phone number, text messaging originator opt-in data, or consent to third parties.

We may share your mobile number and related messaging data with our messaging providers and telecommunications carriers only to enable the Messaging Program on our behalf (for example, to deliver SMS/MMS/RCS messages).

We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate and secure the Site
• Remember your preferences and settings
• Understand how visitors use the Site and improve performance and design

Where required by law, we will obtain your consent for non-essential cookies. You can manage cookies through your browser settings or, where available, our cookie banner or preference center.

6. International Transfers

We are based in the United States and may process and store information in the United States, Canada, and other countries where we or our service providers operate. As a result, your information may be subject to the laws of jurisdictions other than your own.

Where required, we will implement appropriate safeguards (such as contractual protections) to protect personal information transferred across borders.

7. Your Rights and Choices

7.1 Communication Preferences (Including SMS/MMS/RCS)

Email: You can opt out of marketing emails by using the “unsubscribe” link in those emails.

SMS/MMS/RCS: You can opt out of the Messaging Program at any time by replying STOP (or other supported opt-out keyword) to a message you receive from us. We may send a final message confirming your opt-out.

For Canada, commercial electronic messages (including SMS/MMS/RCS) are regulated under Canada's Anti-Spam Legislation (CASL), which requires valid consent, clear sender identification, and an easy way to unsubscribe in each message. We design our Messaging Program to meet these requirements for Canadian recipients.

You may also contact us at info@finefix.ai to update your preferences or request removal from specific contact lists.

7.2 Rights Under US and Canadian Privacy Laws

Your rights may vary depending on where you live, but may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information, subject to legal or contractual obligations
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent (for example, certain marketing)

Residents of certain US states may have additional rights regarding their personal information under state privacy laws. Canadian residents have rights under PIPEDA, which is Canada's main private-sector privacy law and is built around ten fair information principles governing collection, use, disclosure, and access to personal information.

You can exercise your rights by contacting us at info@finefix.ai. We may request additional information to verify your identity before responding.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services and Messaging Program requested by our customers
• Comply with our legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

We may keep logs of opt-in and opt-out status, message history, and other records required by carriers, CTIA guidelines, or applicable law for a reasonable time after you unsubscribe.

When information is no longer needed for these purposes, we will delete or de-identify it, or, if that is not possible (for example, because it is stored in backup archives), securely store it and isolate it from further processing until deletion is possible.

9. Children's Privacy

Our Site, Services, and Messaging Program are not intended for children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, where required by law, provide additional notice (such as by email or a prominent notice on the Site).

11. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at: